NOTHING STATED OR IMPLIED ON THIS PAGE WILL AFFECT YOUR STATUTORY RIGHTS

Customer Service and Support

Customer service and Support is available on 01257 451121.

It is available Monday to Friday 9.30am – 5.30pm, Saturday 9.30am – 4.30pm, Sunday 12.00pm – 4.00pm (GMT)

Pricing

All goods offered for sale through our website are priced in Pounds Sterling (£).

VAT is not charged to or payable on orders taken from and delivered outside the EEC (European Economic Community).

Customs & import duties are not included. The customer is responsible for payment of any surcharges.

We accept payment by Cash, Cheque (drawn on a major UK bank) in Pounds Sterling (£) and we accept the following credit/debit cards: VISA, VISA Electron, MasterCard, Switch and Solo.

Postage and packaging for all orders delivered to mainland UK is free of charge.  If you are ordering for delivery outside mainland UK, please contact us first for applicable postal charges.  All Orders placed on the internet will automatically receive a confirmation e-mail of the transaction. However, if we are unable to fulfil the order due to items being out of stock we will notify you by e-mail or telephone within 48 hours and the transaction will be cancelled.

Delivery

All orders will normally be dispatched within 2 working days.

If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.

Please advise us if you do not receive your item(s) within 7 days of placing your order so that we can trace the package(s).

Please note that all delivery charges are shown on your order form.

Returns

All orders are carefully checked before despatch. Occasionally, items may be damaged, defective or unacceptable and we will make every effort to rectify the situation.

We will do our best to ensure that you are fully satisfied with your purchase.

If the goods are damaged in-transit or faulty, please notify us within 24 hours of receiving them. Keep all the packaging material; we will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.

Goods that are not acceptable for any other reason may be returned within 7 days for a refund but you must contact us first for authorisation. Goods returned which are not defective or faulty will be subject to a 20% re-stocking charge. This does not affect your statutory rights.

Law and Jurisdiction

The contract shall be deemed to be made in England. All Contracts made between Hepplestone Fine Art and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.

Our Commitment To Privacy

Your privacy is important to us.  We use the information you provide about yourself when placing an order to enable us to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Phone number
• Credit/Debit Card Information
• (etc.)

We do not hold credit/debit card details. Online transactions are facilitated via Paypal to ensure secure credit/debit card transactions. You do not need to be registered with Paypal in order to make a payment online.  We will never see your card details unless you choose to give us such details over the phone or by post.

To keep you informed of the latest news at Hepplestone Fine Art, we may periodically send you information including newletters or exhibition invitations. You can unsubscribe to this information at anytime by contacting the gallery.

Should you have other questions or concerns about these privacy policies, please call us at 01257 451121 or send us an email at sales@hepplestonefineart.com.